By registering or using Pinco services, you confirm you have read and accept these terms and the policies referenced.

Eligibility

• You must meet the legal age for gaming in your province or territory: 19 in most jurisdictions; 18 in Alberta, Manitoba, and Québec.
• You must be physically located in a permitted province or territory at the time you place a bet.
• You must not be self-excluded, barred by a regulator, or restricted by employer, league, or team rules.

Account and registration

• One account per person. Business or pooled accounts are not allowed.
• Provide accurate information during registration and keep it current.
• We may require identity checks before enabling deposits, bets, withdrawals, bonuses, or changes to security settings.

Changes to terms

• We may update these terms to meet legal or operational requirements. Updates take effect when posted on the site or app.
• Continued use constitutes acceptance. If you do not agree, stop using the services and close your account.

Acceptable use

• Use the platform only for lawful betting on an event as offered.
• Do not manipulate odds, exploit software errors, or use automated tools.
• Do not transfer or sell your account, or allow others to bet on your behalf.

Content and intellectual property

• All site content, including odds, markets, trademarks, software, and bonuses information, is protected.
• You may read and use content for personal, non-commercial purposes. Copying or redistributing is prohibited without consent.

Liability

• Services are provided on an as-available basis. Interruptions may occur during maintenance, data feeds, or network outages.
• We are not liable for indirect loss, loss of profits, or data loss. Mandatory consumer protections under Canadian law remain in place.
• Nothing in these terms limits liability that cannot be limited under applicable law.

Governing law and complaints

• These terms are interpreted under the laws of the province or territory where you reside and the laws of Canada that apply.
• Contact customer support to raise a dispute. If unresolved, you may escalate to the relevant provincial authority where applicable.

Who can place bets

• You must be eligible under the General Terms and located in a permitted province or territory when betting.
• We may require successful identity verification before settlement of winnings or withdrawals.

Bet acceptance and processing

• A bet is accepted when a confirmation ID appears in your bet slip. Until acceptance, the offer is subject to change or withdrawal.
• Pre-match betting closes at the scheduled start time or earlier if markets are suspended.
• In-play betting may include a delay. Markets can be suspended or voided due to data feed issues or integrity concerns.

Odds changes and errors

• If odds change before acceptance, the bet slip will prompt you to review the revised price. You may accept or cancel.
• Palpable errors or obvious pricing mistakes may lead to voiding or settlement at the correct odds, acting reasonably.

Minimum and maximum amounts

• Minimum and maximum stake limits apply and are shown in the bet slip and cashier.
• Maximum payout limits per bet and per customer may apply. Limits can differ by sport, league, event, or market.

Settlement of bets

• Bets are settled using official results issued by the event’s governing body or venue.
• If an event is postponed or abandoned and not completed within a reasonable period as defined in the market rules, affected bets may be void and stakes returned.
• Dead heat rules apply where more than one participant ties for a winning place.
• For multi-leg bets, a void leg settles at odds of 1.00 and the remaining legs stand.

Restrictions

• Regulatory rules may limit specific markets, athletes, teams, or in-play betting in certain provinces.
• We may limit the number of bets, adjust or refuse stakes, or restrict access to particular markets to protect integrity.

Cancellations and voiding

• We may cancel or void a bet for breach of the terms, identity or geolocation failure, system malfunction, or integrity issues.
• If settlement data is corrected by the official source, we may resettle affected bets accordingly.

Bonuses and free bets

• Bonus use is governed by the applicable bonus terms. Certain bets may not count toward wagering requirements.
• Bonus abuse, hedging across accounts, or use of multiple accounts will result in removal of bonuses and possible account action.

Funding your account

• Account currency is Canadian dollars unless stated otherwise in the cashier.
• Only personal payment methods in your name may be used. Third-party payments are not permitted.
• Available methods may include Interac e-Transfer, Visa, Mastercard, debit cards, bank transfer, and approved e-wallets. Availability varies by province and by provider.

Processing times and limits

• Deposits are credited promptly for most methods once approved by your payment provider.
• Withdrawal requests are reviewed and may require identity checks before approval. Internal review generally occurs within a reasonable timeframe; the time to reach you depends on your bank or payment provider.
• Per-transaction and periodic limits apply and are shown in the cashier before you confirm a transaction.

Fees

• We aim to show any applicable fees in the cashier before you proceed. Your bank or payment provider may charge their own fees or currency conversion costs.

Verification and security

• We may request documents to verify identity, age, address, payment ownership, and source of funds as required by AML and regulatory obligations.
• We may place temporary holds, adjust limits, or decline transactions where verification is incomplete or risk triggers are detected.

Transaction restrictions

• For compliance reasons, we may require reasonable wagering of recent deposits before withdrawal where permitted by law.
• We may decline deposits or withdrawals that appear linked to fraud, chargebacks, unauthorized use, or prohibited transfers.

Cancellations and reversals

• You may request cancellation of a pending withdrawal in the cashier while it remains pending; approval is not guaranteed.
• In the event of chargeback, fraud, or error, we may reverse credits, recover funds, or offset against balances and pending payouts.

We support responsible betting and aim to help you use the platform safely. Underage gambling is prohibited.

Player controls

• Deposit, spend, and loss limits: Set daily, weekly, or monthly limits in your account.
• Wagering and session controls: Use time reminders and session timeouts to manage play.
• Time-out: Take a short break for a defined period.
• Self-exclusion: Exclude yourself for longer periods. During exclusion, your account is blocked from bets, deposits, and bonuses.
• Limit changes: Increases take effect after a cooling-off period; decreases take effect immediately.

Provincial programs

• Ontario: My PlayBreak program administered by iGaming Ontario.
• British Columbia and Manitoba: GameSense resources and provincial support services.
• Québec, Alberta, Saskatchewan, Atlantic Canada: Access provincial problem gambling services via local health authorities.

Support and information

• ConnexOntario (24/7, ON): 1-866-531-2600
• Gambling Support BC: 1-888-795-6111
• Alberta Health Services Addiction Helpline: 1-866-332-2322
• Manitoba Problem Gambling Helpline: 1-800-463-1554
• Québec Gambling: Help and Referral: 1-800-461-0140
• Gamblers Anonymous Canada: local meetings and peer support

Self-assessment

• Access screening tools in your account to review your betting behaviour. Contact support to learn more about available protections.

Legal obligations

• We comply with Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations administered by FINTRAC.
• We implement a risk-based compliance program, including customer due diligence, ongoing monitoring, and record-keeping.

Know Your Customer (KYC)

• Identity, age, and address verification may include checks against reliable databases and requests for documents.
• We may ask for proof of payment ownership and source of funds for higher-risk activity.

Monitoring and detection

• Transactions and betting patterns are monitored for unusual or suspicious activity.
• Screening may include sanctions and politically exposed person checks consistent with legal requirements.

Reporting and consequences

• We may file reports to FINTRAC or other authorities without notice where required by law.
• Breaches of AML rules can lead to account restrictions, refused transactions, fund holds, or closure. Funds may be frozen if required by law or court order.

Prohibited behaviour

• Using third-party accounts, structuring deposits or withdrawals to avoid thresholds, rapid in-and-out transactions with no betting, or misrepresenting identity is prohibited.

Data we collect

• Registration and identity data: name, date of birth, address, contact details, and verification records.
• Account and usage data: login history, device and browser data, geolocation at the time of betting, preferences, communication history.
• Betting and transaction data: deposits, withdrawals, bonuses use, bet history, limits and exclusions, and responsible gambling settings.
• Technical data: cookies, analytics identifiers, fraud prevention signals, and security logs.

How we use your data

• Provide and improve services, process registration, manage your account, and settle bets.
• Meet legal and regulatory obligations, including age checks, AML, and dispute resolution.
• Secure the platform, prevent fraud, and ensure integrity of odds, markets, and event data.
• Send service messages and, where permitted, marketing communications. You can opt out of marketing at any time.

Sharing and transfers

• We share data with service providers for payments, identity verification, data storage, analytics, and customer support.
• Where required, we share information with regulators, law enforcement, and dispute resolution bodies.
• Data may be stored or processed outside Canada. We use contractual and technical safeguards appropriate to the risks.

Your rights

• Access, correction, and portability of personal information where applicable.
• Withdraw consent to non-essential processing and marketing, without affecting lawful processing based on other grounds.
• Request deletion subject to legal and regulatory retention requirements.

Retention and cookies

• We retain data only as long as necessary for the purposes described or as required by law.
• Cookie settings can be managed in your browser and in your account preferences for optional tracking.

Contact

• Use the contact details in your account or help centre for privacy requests. We may ask for additional information to confirm your identity.

Our commitments

• TLS encryption protects data in transit; strong encryption protects sensitive data at rest.
• Access to systems is restricted under the principle of least privilege and monitored continuously.

Account protections

• Two-factor authentication is available and recommended.
• Login and payment activity are monitored for unusual patterns. We may prompt re-authentication or temporarily block access if risk is detected.

Technical and organizational measures

• Firewalls, intrusion detection, anti-malware, and rate limiting protect services.
• Regular security testing, vulnerability management, and incident response processes are in place.

Your responsibilities

• Keep credentials confidential, use a strong unique password, enable two-factor authentication, and secure your devices.
• Inform support immediately if you suspect unauthorized use of your account.