Use Pinco live support when you need an answer fast. Start a chat from the website or the mobile app any time.

• How to start:
  • On the website: tap the chat icon at the bottom right and choose Start chat.
  • In the app: Profile > Help Centre > Start chat.
  • Enter your name, registered email, and a short summary.
• Best for:
  • Login issues, KYC checks, deposits and withdrawals.
  • Bonus questions and wagering details.
  • Game support, freezes, or restarts.
• Hours and languages:
  • 24/7 live agents.
  • English and French.
• Response times:
  • First reply in under 2 minutes most of the day.
  • During peak events, it may take up to 5 minutes.
• Tips for faster help:
  • Join chat from the device that has the issue.
  • Add screenshots of errors.
  • Share your username, recent transaction ID, and province.
  • Keep one chat open per issue to avoid delays.

Email connects you to Pinco customer service for detailed requests or documents.

• Support email addresses:
  • General help: [email protected]
  • Payments: [email protected]
  • KYC and documents: [email protected]
  • Security and phishing: [email protected]
• Best for:
  • Document review and account verification.
  • Payment tracing or chargeback questions.
  • Formal complaints or detailed reports.
• How to write your email:
  • Subject example: Account – Login reset – Canada.
  • Include your username, registered email, and brief steps already tried.
  • Add device, app or browser version, and time of the issue.
• Response times:
  • Typical reply in 2 to 6 hours.
  • Complex reviews may take up to 24 hours.
• Tips for faster replies:
  • Send from your registered email.
  • One issue per email.
  • Attach JPG, PNG, or PDF (under 5 MB).
  • Do not include full card numbers or passwords.

Call the Pinco helpline number for urgent matters or when talking is easier.

• Support number options:
  • Toll-free Canada support number: +1-833-555-0142.
  • Service en français (Québec): +1-833-555-0177.
  • Outside Canada: +1-647-555-0199 (carrier rates may apply).
• Hours:
  • The helpline number is available 24/7.
• Best for:
  • Account lockouts, security concerns, and responsible gambling limits.
  • Deposit or withdrawal holds.
• What to expect:
  • Quick ID check. A verification code may be sent by SMS or email.
  • Average wait 1 to 3 minutes. Most calls resolve in 10 to 15 minutes.
• Tips for faster phone support:
  • Have your registered email, date of birth, and postal code ready.
  • Keep your last payment method and recent transaction ID nearby.
  • Quieter times are weekday mornings, Eastern Time.

The Pinco support team can answer general questions on messaging platforms and social channels.

• Platforms:
  • WhatsApp: +1-647-555-0134.
  • Telegram: t.me/PincoSupport.
  • Facebook Messenger: m.me/PincoCA.
  • X (Twitter): @PincoCare.
• Best for:
  • Quick questions, status updates, link checks.
  • Basic account checks after verification.
• Hours and response times:
  • DMs answered 8 am to 2 am ET, seven days a week.
  • Critical service updates are monitored 24/7.
  • Typical reply: WhatsApp 10 to 20 minutes, social 30 to 60 minutes.
• Tips for safe and effective contact:
  • Never share full card numbers or passwords.
  • Send your username and registered email by DM, not in public posts.
  • Keep messages short and focused on one issue.

Technical issues are handled by the Pinco support team through dedicated channels.

• How to reach technical support:
  • Start a live chat and choose Technical support.
  • Email: [email protected].
  • Phone: call the helpline and choose option 2.
• Issues handled:
  • Login problems and two-factor errors.
  • KYC upload failures or document rejections.
  • Deposit declines, missing payouts, or withdrawal delays.
  • Game crashes, lag, or app installation problems.
• Timeframes:
  • First update in 15 to 30 minutes on chat.
  • Email triage in 2 to 6 hours.
  • Resolution varies by provider. Many cases resolve the same day.
• Tips to speed up fixes:
  • Include device model, OS, app or browser version, and network type.
  • Share timestamps, game title, bet or transaction ID.
  • Attach clear screenshots or a short screen recording.
  • List the steps to reproduce the problem.

VIP care is offered by Pinco customer service for eligible members.

• Accessing priority support:
  • In the app: Profile > Loyalty > VIP.
  • Email: [email protected].
  • Priority chat tile in the Help Centre.
  • Dedicated line: +1-833-555-0160 (toll-free in Canada).
• Best for:
  • Large withdrawals and account reviews.
  • Faster payment checks and event requests.
• Response goals:
  • Phone and chat available 24/7.
  • Priority answer in under 30 seconds.
  • Email reply within 1 hour.
• How to qualify and get the most value:
  • Maintain your loyalty tier and keep KYC current.
  • Set your preferred contact method in the app.
  • Provide full details on first contact to avoid back-and-forth.