Sign up Download app

Play Responsibly in Canada

At Pinco, your safety matters. Gambling is entertainment, and you should only play what you can afford. You can set limits, take time-outs, and use reality checks to stay in control. Self-exclusion and account tools help you manage risk and protect your wellbeing. This page explains practical tips, useful tools, and support options in Canada.

Play responsibly in Canada banner with icons for limits, time-outs, reality checks, self-exclusion, and support tools.

Core Principles for Safer Play

All gambling carries the risk of financial loss, even on a good day. Pinco provides tools so you can control your betting behaviour and protect your emotional and financial health.

  • Treat gambling as entertainment, not income.
  • Set a budget and time limit before you start.
  • Use deposit, loss, and wager limits in your account.
  • Take regular breaks and avoid long sessions.
  • Never chase losses.
  • Only gamble when you are calm and sober.
  • Keep payment methods separate from essential bills.
  • Check your activity history to learn your patterns.
  • Play only if you are of legal age in your province or territory (19 in most provinces; 18 in Alberta, Manitoba, and Quebec).
  • Review the responsible gaming policy in the Help Centre.

Warning Signs of Problem Gambling

Problem gambling can build over time. It is a serious condition that needs attention; look for these warning signs.

  • Spending more than you can afford or missing essential payments.
  • Chasing losses or increasing bets to recover money.
  • Hiding or lying about betting from family or friends.
  • Preoccupied with gambling when you should be working or studying.
  • Needing larger stakes to feel the same excitement.
  • Borrowing, selling items, or using credit to keep playing.
  • Mood swings, anxiety, or irritability when not gambling.
  • Repeated failed attempts to cut back or stop.
  • Skipping social events or responsibilities to gamble.
  • Gambling to escape stress, worry, or low mood.

Practical Steps to Regain Control

You can take concrete steps to reduce harm and build healthier habits. Pinco supports you with safe play tools and guidance.

  • Set deposit, loss, wager, and time limits before you start playing.
  • Turn on reality checks and session reminders to track time.
  • Schedule 24-hour, 7-day, or longer time-outs when you need a break.
  • Use self-exclusion to block access for a set period.
  • Create a weekly entertainment budget and stick to it.
  • Keep a simple log of time and spend to learn your patterns.
  • Remove saved cards or reduce payment limits to control spend.
  • Install blocking software such as BetBlocker or Gamban on your devices.
  • Unsubscribe from marketing emails and notifications to reduce triggers.
  • Reach out to our support team or a counsellor for professional help.

Where to Find Help in Canada

Confidential support is available across Canada for gambling harms. Pinco encourages you to contact a trusted service if you need help.

Contact Our Support Team

If you are worried about your gambling, contact Pinco Support. Our team can explain tools, set account limits, and guide you to local services.

  • 24/7 Live Chat in your account.
  • Email: [email protected]
  • Email (Responsible Gaming): [email protected]
  • Secure message through the Help Centre.
  • Request self-exclusion or limits in Account Settings.

Updated: