We collect personal information needed to operate and safeguard the services.

Collected categories:

• Identity details such as full name, date of birth, and government-issued ID for KYC and age checks.
• Contact information such as email address, phone number, and mailing address.
• Account credentials and security logs, including hashed passwords and login history.
• Payment and transaction information, including deposit and withdrawal records, payment tokens, and limited card or bank details processed by providers.
• Gameplay, wagering, and account activity records.
• Device and technical information such as IP address, browser, operating system, cookies, and usage data.
• Approximate location for eligibility and regulatory compliance.
• Communications with support and responsible gambling interactions.
• Marketing preferences.

Security measures:

• Encryption in transit and at rest for sensitive data.
• Strict access controls, least-privilege management, and multi-factor authentication.
• Network segregation, monitoring, and logging.
• Staff screening, confidentiality undertakings, and periodic training.
• Data minimisation, pseudonymisation where possible, and retention schedules.
• Independent audits, vulnerability assessments, and incident response.

Your rights in Canada:

• Request access to your personal information.
• Ask for corrections if data is inaccurate or incomplete.
• Request deletion or de-identification where permitted and once retention duties end.
• Withdraw consent for non-essential processing, including marketing.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial authority.

Pinco follows Canadian privacy laws, including PIPEDA and provincial private-sector statutes, and complies with CASL for electronic communications. Use the contact methods in your account or on our websites to exercise your rights; a response is provided within 30 days unless an extension is allowed by law.

We use personal information to:

• Create and manage user accounts and provide online casino and sportsbook services.
• Verify identity, age, and location for eligibility and compliance.
• Process deposits, withdrawals, and payments.
• Detect and prevent fraud, financial crime, chargebacks, and security incidents.
• Support responsible gambling tools, self-exclusion, and risk monitoring.
• Provide customer support and service communications.
• Send marketing messages where consent is given under CASL, and allow easy opt-out.
• Analyse site performance and improve our websites, apps, and services.
• Meet legal and regulatory obligations and respond to lawful requests.
• Enforce terms, manage disputes, and protect our rights and other users.

Processing is lawful, fair, and transparent. We do not sell personal information.

Users can access, update, or request deletion of personal information through account settings or by contacting our privacy team using the channels provided on the site. We may need to verify identity before acting on a request; responses are generally provided within 30 days.

Corrections and deletion:

• We correct inaccurate information on request.
• We delete or de-identify information where permitted by law and once legal retention periods end. Certain records must be kept to comply with gaming, tax, anti-money laundering, and dispute requirements, including typical financial recordkeeping under the PCMLTFA and FINTRAC guidance.

By using Pinco, you consent to security checks and identity verification, and to payment data being processed by banks, payment processors, card schemes, and verification providers. Pinco may ask for additional information to confirm your identity or authority when you submit a request.

The services are intended for users 18 years of age or older. Accounts for minors are not permitted.

The operator cannot verify age without documents. We may request government-issued identification to confirm eligibility. If a parent or legal guardian informs us that a minor has provided personal information, we will promptly close the account and delete the data, subject to any legal retention obligations.

Personal information may be stored or processed outside Canada in locations where our service providers, payment partners, or group companies operate. Using the site and services signifies consent to these international transfers.

We require partners to protect confidentiality through written contracts, access controls, and recognised safeguards such as standard contractual clauses where applicable. Pinco monitors compliance and assesses risks before onboarding vendors. Contact us if you want more details about cross-border safeguards.

This section explains how certain disclaimers may limit, clarify, or adjust the scope and effects of the rules in this policy to the extent permitted by law. It takes effect when the user accepts the policy by electronic signature, online acceptance, or accession.

Nothing in this document reduces statutory rights under Canadian law. If any part of this policy is invalid or unenforceable, the remainder continues to apply. Where versions differ, the English (Canada) version on this page governs.

Cookies are small files placed on a device to store information. We use cookies and similar technologies for statistics, behaviour analysis, personalisation, and site improvement.

Types and purposes:

• Essential cookies for security and core functions.
• Performance and analytics cookies to understand usage and improve services.
• Functional cookies to remember preferences.
• Advertising cookies used only where consent is provided.

Retention: non-essential cookies are kept for up to 1 year unless deleted earlier. Users can manage cookies in browser settings and, where available, in our on-site preferences. Disabling some cookies may affect certain features.

Using Pinco means full acceptance of this Privacy Policy. The version posted on this page is the current and controlling version. Continued use after changes are posted indicates acceptance of the updated policy.

We share personal information in limited cases:

• Service providers that support hosting, payments, identity verification, analytics, customer support, and fraud prevention.
• Financial institutions and payment networks to process transactions.
• Regulators, law enforcement, and government bodies when required by law.
• Professional advisors and dispute resolution bodies to manage claims and enforce agreements.
• Corporate transactions such as a merger, acquisition, or asset transfer, subject to confidentiality.

Where a list of third parties is published on our websites, that list applies. If a specific party is not listed, we will inform you of the purpose and scope when required.

Providing personal information to the service signifies consent to such sharing for the purposes described.

Our websites may include links to third-party websites and services that have their own privacy policies and practices. Pinco is not responsible for how those parties collect, use, or protect information. Exercise caution and review the privacy policies of any external site you visit.