KYC and AML Commitment for Canada

Know Your Customer and Anti‑Money Laundering practices on Pinco are designed to meet Canadian regulatory requirements and protect users. ID verification and identity check processes support transparency, deter criminal misuse, and uphold reporting obligations to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) where required.

Purpose and Benefits of KYC/AML

The platform applies KYC and AML controls to verify identity, prevent fraud, and combat financial crime in Canada.

  • Fair play and equal treatment for every account holder
  • User safety and account protection at all times
  • Transparency in ID verification and document submission
  • Compliance with regulatory requirements under the PCMLTFA
  • Support for responsible gaming through risk‑based checks

Identity Verification and Document Submission

Every new user must complete ID verification before deposits, wagering, or withdrawals. The platform may request document submission and limited personal data to confirm that the account holder is genuine and eligible.

  • Government‑issued photo identification for identity check
  • Proof of residential address to validate location
  • Confirmation of ownership for payment methods used

AML Controls and Security Measures

The service implements layered controls to prevent money laundering, terrorist financing, and other illegal activity, in line with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, FINTRAC guidance, and applicable provincial gaming requirements. Transaction monitoring and risk‑based reviews support timely detection and fulfil reporting obligations to the proper authorities.

  • Continuous transaction and account activity monitoring
  • Automated rules to flag patterns linked to suspicious activity
  • Enhanced due diligence for high‑risk profiles or events
  • Review of large, unusual, or complex transfers and cash‑equivalent movements
  • Risk scoring to tailor security measures and oversight
  • Sanctions and politically exposed person screening
  • Regulatory reporting to FINTRAC and other bodies where required

Activities Not Allowed on the Platform

Restrictions apply to protect the integrity of KYC and AML controls and to promote user safety. Any attempt to avoid identity check or bypass transaction monitoring is prohibited.

  • Creating or using multiple accounts
  • Using forged, altered, or stolen documents
  • Attempts to launder funds or disguise the source of funds
  • Manipulating systems, software, odds, or game outcomes
  • Sharing, selling, or purchasing access to an account holder profile
  • Using payment instruments owned by third parties
  • Providing false details or misrepresenting identity

Non‑Compliance and Enforcement Outcomes

Breaches of this policy, Canadian law, or regulatory requirements may trigger action without prior notice. Measures depend on risk and may be applied while reviews are ongoing.

Temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Responsibilities of Users

Users must provide accurate and up‑to‑date personal data and complete identity check steps promptly. All document submission requests must be met within the stated timelines, including any follow‑up for enhanced due diligence. Only payment methods owned by the account holder may be used for deposits or withdrawals. Users should report suspicious activity immediately and take reasonable steps for account protection, including maintaining strong credentials.

Commitment to Fair Play and Transparency

The platform maintains fair play and transparency to protect users and sustain a safe environment. The same standards apply to all customers, supported by ongoing security measures.

  • Adherence to KYC and AML standards set by Canadian law
  • Confidentiality and protection of personal data
  • Ongoing monitoring and reviews for suspicious activity
  • Prevention of manipulation, collusion, and other unfair behaviour
  • User support for safety and compliance questions
  • Shared responsibility between the platform and every account holder
  • Equal conditions, rules, and access to information for all users

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